Lost money
to a scam?

We’ve won over £130 million
for fraud victims in the UK

Person on a video call getting help to recover money lost to a scam Excellent Trustpilot Excellent 4.7 out of 5 based on 731 reviews Trustpilot

Refundee in the News

As seen on

Rated Excellent
on Trustpilot.

We’ve helped over 6,000+ fraud victims already!

Excellent Trustpilot
Excellent 4.7 out of 5 based on 731 reviews Trustpilot

Showing our 5 star reviews

Join 6,000+ customers

How it works

We’re here to help you along the way! Learn more about how it works.

You don’t have to use Refundee and you can do your claim yourself for free by contacting the bank and the Financial Ombudsman yourself. Here’s a guide on how to do it yourself

Start your claim
  1. A Refundee fraud investigator reviewing a case on a laptop

    1The investigation

    Our Fraud Investigators will assess your case to see if we can help.

  2. Refundee preparing a bespoke report and submitting it to the bank

    2The bank

    Refundee will prepare your individual case and submit a bespoke report to the bank in order to receive their formal response.

  3. Two people reviewing a case with the Financial Ombudsman Service

    3FOS

    If the bank refuses reimbursement, Refundee takes your case to the FOS for an independent review, the final stage determining your refund amount.

About us

Two Refundee team members helping a customer over a video call
Learn more

Our experienced team has over 20 years combined experience working in industry for banks, the Financial Conduct Authority or the Financial Ombudsman Service.

Thousands of people across the UK have lost millions of pounds from scams. We want to help you get that back.

So we built Refundee.

People trust us

1000’s of people choose us to manage their claim

Here’s why:

  1. 1Fair fees

    If we’re successful we charge between 15% to 25% plus VAT depending on how much we win. We only charge if your case succeeds. More on fees.

  2. 2£130m won

    We’re proud to have won over £130 million for fraud victims. We could help you with your claim.

  3. 3FCA registered

    We’re regulated by the Financial Conduct Authority, we uphold the highest ethical standards, enabling you to handle it independently.

Join 6,000+ customers

Types of scams

Start your claim Excellent Trustpilot

Read the latest

Check out the latest information about fraud, scams and how to protect yourself on our blog.

Unique Property Investment Group investigation illustration

Unique Property Investment Group
Investigation & Reimbursement
Options